ITIL 4 Foundation
certification Course Description
ITIL 4 knowledge and skills are in demand across a broad range of industries. Expertise opens doors to careers at leading companies worldwide. Trainings and exams inclusive in our package.
Who is ITIL V4 Foundation course content for?
ITIL V4 Foundation certification training course is best suited for IT executives, IT architects, operations managers, IT Project Managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers.
If you are an IT professional, who needs a basic understanding of the ITIL framework, elements, and terminology and how to apply them to better IT service management. This foundation course is designed for you!
What will you learn?
Service management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
ITIL practices
Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Continuous improvement
Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Qualify for In-Demand Jobs
IT Specialist Application Development, IT Specialist Change Management, IT Operations Specialist, IT Development Manager, IT Service Operations Manager, IT Team Leader, Chief Digital Officer, IT Project Manager, Transformation Manager, IT Service Manager, Digital Product Manager
Learning Outcomes
The TIL4® Foundation training enables you to understand a new way to look at IT Service Management (ITSM) through a Service Value System (SVS).
ITIL®4 takes you through a more evolved view of a Service Value System (SVS) different from previous versions, which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.
At the end of the ITIL®4 Foundation trainings, you will have an understanding of the following:
- The seven Guiding Principles of ITIL®4
- ITIL’s new Service Value Chain
- The Four dimensions of Service Management
- The 34 ITIL practices, with a focus on 15 of these
- Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
Exam
ITIL®4 Foundation Exam: 1 hour, closed book, 40 multiple choice questions, 65% minimum pass score.
